LiveAgent is a help desk application that focuses on optimizing a company’s ticket intake and service delivery processes. There’s a lot more to this than meets the eye, of course. In essence, LiveAgent is an all-in-one solution for businesses who want to set up a call center, provide live chat through their website and social media channels, and build a knowledge library for their clients to access at their leisure.
What is LiveAgent?
This makes customer service even more fun by allowing agents to earn “badges” for accomplishing specific client-related actions as needed. This allows companies to identify high-performing personnel while determining whether additional training is required for others.
Best LiveAgent Alternatives
1: Sharepoint
Another LiveAgent alternative is this one. Microsoft Sharepoint is a useful document management and storage platform that integrates with all Microsoft Office programs.
Sharepoint is most typically used to create internal team websites, but it may also be used to create customer portals and knowledge bases. Sharepoint, like Helpjuice, allows users to alter documents and information in a safe and collaborative manner for internal and external distribution. Also, read Best Zebit Alternatives.
Visit Website: www.microsoft.com/en-pk/
2: Zoho Desk
Another LiveAgent alternative is this one. Zoho Desk, like Zendesk, is a universal platform with excellent integration capabilities and reasonable pricing. Businesses who want to start with more advanced capabilities will need to get a plan in place right away. To get a feel for ZoHo Desk’s basic capabilities, sign up for a free account.
Another benefit of Zoho Desk is that the most expensive subscription is half the price of Zendesk Professional Suite. These instruments are a more cost-effective solution that will not fail you down because they have almost comparable capabilities.
Visit Website: www.zoho.com
3: Gorgias
This e-commerce help desk was created to support small and midsized e-commerce businesses. As a simple and well-thought-out solution, Gorgias offers a few unique advantages to its customers. Gorgias, on the other hand, isn’t as well-rounded as Zendesk, and it might not be the best fit for your company’s needs if you’re not in their target market. Another LiveAgent alternative is this one.
Gorgias offers social media sentiment analysis, a feature that many of its competitors do not. Using artificial intelligence, their machine will search the page for positive and negative comments about your products or services. This allows firms to swiftly respond to a negative comment or upsell a happy consumer.
Visit Website:www.gorgias.com
4: Helpjuice
Another LiveAgent alternative is this one. Helpjuice, on the other hand, focuses on allowing users to create a fully customizable knowledge base that can be used by both internal and external staff. Users may match the look and feel of their customer-facing and internal knowledge bases to their brand with this level of personalization.
Helpjuice allows for simultaneous internal editing of knowledge base articles, which implies that many agents can work on the same document from different locations at the same time. Also, read Best Aim Lab Alternatives.
Visit Website: www.helpjuice.com/
5: Freshdesk
Another LiveAgent alternative is this one. Freshdesk allows businesses to set up automations to respond to particular client questions as needed. This includes automatic ticket routing to the relevant department or agent, severity-based inquiry prioritization, and auto-responders for cases where a live answer isn’t necessary. Freshdesk also understands the need of maintaining real-time information and documentation.
Visit Website: www.freshdesk.com
6: Groove
This is an alternative to LiveAgent. Groove is another Zendesk alternative that automates the process of collecting client inquiries and providing support as needed.
Groove offers customer care and assistance via email, Twitter, Facebook, live chat, phone, and even text message. Using both public and private internal channels, Groove also allows several agents to communicate in real time on a single support instance.
Visit Website: www.groovehq.com
7: AzureDesk
AzureDesk is another help desk software alternative that aims to go beyond customer satisfaction to customer delight.
While several of the platforms we’ve looked at provide a variety of communication options, AzureDesk focuses solely on email support. By connecting with an organization’s modern email system, AzureDesk ensures that users will be able to track requests and provide assistance as needed. Another alternative is this one.
Visit Website: www.azuredesk.co/
8: HappyFox
HappyFox, like LiveAgent, is an all-in-one help desk software solution for businesses. HappyFox allows users to assist their consumers via email, live chat, social media, and phone. This enables customer support employees to reach clients when and where they want to be reached, making the entire process more convenient for everyone. Another LiveAgent alternative is this one. Also, read Best Toyhouse Alternatives.
Visit Website: www.happyfox.com
9: Intercom
At every stage of the sales process, Intercom’s customer messaging platform is designed to help businesses create meaningful relationships with their consumers. Alternatives to ShareIT are also available.
Intercom’s live chat, email, in-app messaging, and push notifications allow users to interact with their customers. This enables firms to communicate with the appropriate people at the right time on the right platform.
Visit Website: www.intercom.com
