Do you need a Hiver replacement to improve your customer service? Your search has come to a successful finish! Hiver is a low-cost, basic help desk solution that can get you up and operate quickly. It can work from inside your Gmail inbox and gives your employees a familiar experience. The story, however, does not end there. You won’t be able to use Hiver with any other email client because it’s a Gmail-only software.
At every stage of the sales process, Intercom’s customer messaging platform is designed to help businesses create meaningful relationships with their consumers.
Intercom’s live chat, email, in-app messaging, and push notifications allow users to interact with their customers. This enables firms to communicate with the appropriate people at the right time on the right platform. This is a good Hiver option.
Visit Website: www.intercom.com
Microsoft Sharepoint is a useful document management and storage platform that integrates with all Microsoft Office programs.
Sharepoint is most typically used to create internal team websites, but it may also be used to create customer portals and knowledge bases. Sharepoint, like Helpjuice, allows users to alter documents and information in a safe and collaborative manner for internal and external distribution. Also, read Best Zebit Alternatives.
Visit Website: www.microsoft.com/en-pk/
Our knowledge base software, of course, will be at the top of the list. Isn’t it a blunder not to? Helpjuice, on the other hand, focuses on allowing users to create a fully customizable knowledge base that can be used by both internal and external staff. Users may match the look and feel of their customer-facing and internal knowledge bases to their brand with this level of personalization.
This is another option. Helpjuice allows for simultaneous internal editing of knowledge base articles, which implies that many agents can work on the same document from different locations at the same time.
Visit Website: www.helpjuice.com/
4: Help Scout
Help Scout, a help desk and customer service software solution is a popular Zendesk competitor since it provides a variety of services to its users.
Customers, not tickets, are at the forefront of Help Scout’s mind. To put it another way, Help Scout enables customers to communicate with a company’s customer service team via email in a natural and authentic manner. While messages are recorded as tickets internally, the client is never considered as a number.
Visit Website: www.helpscout.com
Freshdesk is another help desk system that focuses on usability and affordability.
Freshdesk allows businesses to set up automations to respond to particular client questions as needed. This includes automatic ticket routing to the relevant department or agent, severity-based inquiry prioritization, and auto-responders for cases where a live answer isn’t necessary.
Visit Website: www.freshdesk.com
AzureDesk is another help desk software alternative that aims to go beyond customer satisfaction to customer delight.
While several of the platforms we’ve looked at provide a variety of communication options, AzureDesk focuses solely on email support. By connecting with an organization’s modern email system, AzureDesk ensures that users will be able to track requests and provide assistance as needed.
Visit Website: www.azuredesk.co/
7: Zoho Desk
Zoho Desk, like Zendesk, is a universal platform with excellent integration capabilities and reasonable pricing. Businesses that want to start with more advanced capabilities will need to get a plan in place right away. To get a feel for ZoHo Desk’s basic capabilities, sign up for a free account.
Another benefit of Zoho Desk is that the most expensive subscription is half the price of Zendesk Professional Suite. These instruments are a more cost-effective solution that will not fail you down because they have almost comparable capabilities.
Visit Website: www.zoho.com
LiveAgent is primarily a help desk software that focuses on optimizing business ticket intake and service delivery methods.
This is, of course, significantly more complicated than it appears. In essence, LiveAgent is an all-in-one solution for organizations looking to set up a call center, provide live chat through their website and social media channels, and create a knowledge library for their customers to access at their leisure.
Groove is a Zendesk alternative that automates the process of collecting client inquiries and providing help as needed.
Groove offers customer care and assistance via email, Twitter, Facebook, live chat, phone, and even text message. Using both public and private internal channels, Groove also allows several agents to communicate in real time on a single support instance.
Visit Website: www.groovehq.com
HappyFox, like LiveAgent, is an all-in-one help desk software solution for businesses. HappyFox allows users to assist their consumers via email, live chat, social media, and phone.
This enables customer support employees to reach clients when and where they want to be reached, making the entire process more convenient for everyone. HappyFox also allows businesses to create a knowledge base, which may be used in conjunction with the tool’s self-service features.
Visit Website: www.happyfox.com